{"id":29,"date":"2024-03-18T15:06:07","date_gmt":"2024-03-18T14:06:07","guid":{"rendered":"https:\/\/lunexhome.com\/?page_id=29"},"modified":"2025-01-02T23:51:09","modified_gmt":"2025-01-02T22:51:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/lunexhome.com\/?page_id=29&lang=fr","title":{"rendered":"Politique de Garantie et de Retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29\" class=\"elementor elementor-29\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d65440 e-flex e-con-boxed e-con e-parent\" data-id=\"2d65440\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c4d0ad elementor-widget elementor-widget-spacer\" data-id=\"9c4d0ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f09157 e-flex e-con-boxed e-con e-parent\" data-id=\"9f09157\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f81485 elementor-widget elementor-widget-heading\" data-id=\"0f81485\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de Garantie et de Retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c849b8c e-flex e-con-boxed e-con e-parent\" data-id=\"7c849b8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-595f1cdb elementor-widget elementor-widget-text-editor\" data-id=\"595f1cdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"color: #000000;\"><strong>Politique de retour garantie de 14 jours<\/strong><\/span><\/h5><p>Si vous n\u2019\u00eates pas satisfait de votre achat sur <a href=\"https:\/\/lunexhome.com\">www.lunexhome.com<\/a>\u00a0pour quelque raison que ce soit, vous disposez de 14 jours \u00e0 compter de la r\u00e9ception des marchandises pour demander un retour.<\/p><p>Pour les retours dus \u00e0 des raisons non li\u00e9es \u00e0 la qualit\u00e9, nous d\u00e9duirons des frais de livraison correspondant \u00e0 l&rsquo;envoi de notre entrep\u00f4t \u00e0 votre adresse de livraison, conform\u00e9ment au code pr\u00e9vu par le code de la consommation\uff0cpour toute commande d\u2019article volumineux et mobilier, les frais de retours sont \u00e0 la charge du client. Pour cela, nous vous invitons \u00e0 contacter notre SAV par mail sur <a rel=\"noopener\">customerservice@lunexhome.com<\/a> pour d\u00e9clarer votre retour. Vous recevrez une r\u00e9ponse dans les plus brefs d\u00e9lais.<\/p><p><strong>Pour b\u00e9n\u00e9ficier d\u2019un remboursement, toutes les conditions suivantes doivent \u00eatre remplies:<\/strong><\/p><ul><li>Les articles retourn\u00e9s doivent \u00eatre dans leur \u00e9tat non utilis\u00e9 avec l\u2019emballage d\u2019origine.\u00a0<\/li><li>Tous les accessoires et l\u2019emballage d\u2019origine inclus avec votre achat doivent \u00eatre inclus avec votre retour.<\/li><li>Toutes les demandes de retour et de remboursement doivent \u00eatre v\u00e9rifi\u00e9es par les sites web officiels de LUNEX HOME. Si le motif du retour est jug\u00e9 invalide, la demande sera rejet\u00e9e et le colis sera retourn\u00e9 au client.<\/li><li>Tous les remboursements aux clients seront effectu\u00e9s en utilisant le m\u00eame mode de paiement que celui utilis\u00e9 par le client pour acheter le produit et prendront en un d\u00e9lai maximum 14 jours ouvrables apr\u00e8s r\u00e9ception de votre colis. Une fois votre remboursement \u00e9mis, vous recevrez un e-mail de confirmation. Remarque: les frais d\u2019exp\u00e9dition d\u2019origine et la garantie d\u2019exp\u00e9dition ne sont pas remboursables.<\/li><\/ul><p>Ces conditions sont uniquement valables pour les personnes ayant achet\u00e9 sur le site <a href=\"https:\/\/lunexhome.com\">www.lunexhome.com<\/a>.<\/p><h5>Que dois-je faire si mon colis arrive endommag\u00e9 ?<\/h5><p>Lors de la r\u00e9ception de mes colis, si j\u2019estime que l\u2018emballage pr\u00e9sente des traces de d\u00e9t\u00e9rioration, j\u2019ai la possibilit\u00e9 de :<\/p><ul><li>Soit refuser le colis, il sera alors retourn\u00e9 directement \u00e0 mon exp\u00e9diteur;<\/li><li>Soit nous contacter par e-mail <a rel=\"noopener\">customerservice@lunexhome.com<\/a> pour expliquer la situation et fournir toute preuve de dommage d&#8217;emballage. Nous vous r\u00e9pondrons dans un d\u00e9lai de 2 jours ouvr\u00e9s et vous assisterons tout au long du processus pour r\u00e9soudre tous les probl\u00e8mes rencontr\u00e9s.<\/li><\/ul><h5>Mon article pr\u00e9sente un d\u00e9faut<\/h5><p>LUNEX HOME accorde la plus grande attention \u00e0 la qualit\u00e9 de ses produits. Si toutefois, malgr\u00e9 tous les contr\u00f4les qualit\u00e9s effectu\u00e9s, un d\u00e9faut est \u00e0 signaler, nous vous invitons \u00e0 faire constater ce probl\u00e8me afin de recevoir un nouvel article ou d\u2019\u00eatre rembours\u00e9. Nous vous prions de respecter la proc\u00e9dure suivante:<\/p><p>Envoyer un mail \u00e0 l&rsquo;adresse <a rel=\"noopener\">customerservice@lunexhome.com<\/a> avec:<\/p><ul><li>Le n\u00b0 de commande (en objet du mail);<\/li><li>Des photographies du produit avec d\u00e9faut visible;<\/li><li>Une photographie de l&rsquo;\u00e9tiquette pr\u00e9sente sur l&#8217;emballage;<\/li><\/ul><p>Notre service client vous r\u00e9pondra dans un d\u00e9lai de 2 \u00e0 5 jours maximum.<\/p><p>Dans le cas o\u00f9 l&rsquo;article d\u00e9fectueux \u00e9tait retourn\u00e9, merci de respecter la proc\u00e9dure de retour et d&rsquo;indiquer le motif du retour. En cas de d\u00e9faut av\u00e9r\u00e9 de notre part, les frais de retour et de renvoi de l&rsquo;article seront rembours\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de Garantie et de Retour Politique de retour garantie de 14 jours Si vous n\u2019\u00eates pas satisfait de votre 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