{"id":1394,"date":"2024-03-18T15:06:07","date_gmt":"2024-03-18T14:06:07","guid":{"rendered":"https:\/\/lunexhome.com\/?page_id=1394"},"modified":"2025-01-02T23:55:09","modified_gmt":"2025-01-02T22:55:09","slug":"politica-de-garantia-y-devoluciones","status":"publish","type":"page","link":"https:\/\/lunexhome.com\/?page_id=1394&lang=es","title":{"rendered":"Pol\u00edtica de garant\u00eda y devoluciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1394\" class=\"elementor elementor-1394\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65e4449 e-flex e-con-boxed e-con e-parent\" data-id=\"65e4449\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43f9f58 elementor-widget elementor-widget-spacer\" data-id=\"43f9f58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-860095c e-flex e-con-boxed e-con e-parent\" data-id=\"860095c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1318196 elementor-widget elementor-widget-heading\" data-id=\"1318196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de garant\u00eda y devoluciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c849b8c e-flex e-con-boxed e-con e-parent\" data-id=\"7c849b8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-595f1cdb elementor-widget elementor-widget-text-editor\" data-id=\"595f1cdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Pol\u00edtica de devoluci\u00f3n de 14 d\u00edas<\/strong><\/h5><p>Si no est\u00e1s satisfecho con tu compra en <a href=\"https:\/\/lunexhome.com\">www.lunexhome.com<\/a> por cualquier motivo, tienes 14 d\u00edas desde la recepci\u00f3n de los productos para solicitar una devoluci\u00f3n.<\/p><p>Para las devoluciones que no sean por problemas de calidad, descontaremos los gastos de env\u00edo correspondientes al env\u00edo desde nuestro almac\u00e9n a tu direcci\u00f3n de entrega, conforme al c\u00f3digo establecido por la ley de consumidores. Para los pedidos de art\u00edculos voluminosos o muebles, los gastos de devoluci\u00f3n correr\u00e1n a cargo del cliente. Por lo tanto, te invitamos a contactar con nuestro servicio de atenci\u00f3n al cliente por correo electr\u00f3nico a <a rel=\"noopener\">customerservice@lunexhome.com<\/a> para declarar tu devoluci\u00f3n. Recibir\u00e1s una respuesta lo antes posible.<\/p><p><strong>Para recibir un reembolso, deben cumplirse todas las siguientes condiciones:<\/strong><\/p><ul><li>Los art\u00edculos devueltos deben estar en su estado original sin usar y con su embalaje original.<\/li><li>Todos los accesorios y el embalaje original incluidos con tu compra deben devolverse junto con los art\u00edculos.<\/li><li>Todas las solicitudes de devoluci\u00f3n y reembolso deben ser verificadas a trav\u00e9s de los sitios oficiales de LUNEX HOME. Si el motivo de la devoluci\u00f3n se considera inv\u00e1lido, la solicitud ser\u00e1 rechazada y el paquete ser\u00e1 devuelto al cliente.<\/li><li>Todos los reembolsos a los clientes se realizar\u00e1n utilizando el mismo m\u00e9todo de pago utilizado por el cliente para comprar el producto y se completar\u00e1n en un m\u00e1ximo de 14 d\u00edas laborables despu\u00e9s de recibir el paquete. Una vez emitido el reembolso, recibir\u00e1s una confirmaci\u00f3n por correo electr\u00f3nico. Nota: los gastos de env\u00edo originales y la garant\u00eda de env\u00edo no son reembolsables.<\/li><\/ul><p>Estas condiciones son v\u00e1lidas solo para las personas que han comprado en <a href=\"http:\/\/www.lunexhome.com\" target=\"_new\" rel=\"noopener\">www.lunexhome.com<\/a>.<\/p><h5><strong>\u00bfQu\u00e9 debo hacer si mi paquete llega da\u00f1ado?<\/strong><\/h5><p>Al recibir mi paquete, si considero que el embalaje muestra signos de da\u00f1o, tengo la opci\u00f3n de:<\/p><ul><li>Rechazar el paquete, que ser\u00e1 devuelto directamente al remitente;<\/li><li>O contactar con nuestro servicio de atenci\u00f3n al cliente por correo electr\u00f3nico a <a rel=\"noopener\">customerservice@lunexhome.com<\/a> para explicar la situaci\u00f3n y proporcionar pruebas de da\u00f1os en el embalaje. Te responderemos dentro de 2 d\u00edas laborables y te asistiremos en todo el proceso para resolver cualquier problema.<\/li><\/ul><h5><strong>Mi art\u00edculo tiene un defecto<\/strong><\/h5><p>LUNEX HOME presta mucha atenci\u00f3n a la calidad de sus productos. Sin embargo, si a pesar de todos los controles de calidad realizados se encuentra un defecto, te invitamos a reportar el problema para recibir un art\u00edculo nuevo o un reembolso. Te pedimos que sigas el siguiente procedimiento:<\/p><ul><li>Env\u00eda un correo electr\u00f3nico a <a rel=\"noopener\">customerservice@lunexhome.com<\/a> con:<ul><li>El n\u00famero de pedido (en el asunto del correo);<\/li><li>Fotograf\u00edas del producto con el defecto visible;<\/li><li>Una fotograf\u00eda de la etiqueta del embalaje.<\/li><\/ul><\/li><\/ul><p>Nuestro servicio de atenci\u00f3n al cliente te responder\u00e1 en un plazo m\u00e1ximo de 2 a 5 d\u00edas laborables.<\/p><p>Si el art\u00edculo defectuoso ha sido devuelto, por favor sigue el procedimiento de devoluci\u00f3n e indica el motivo de la misma. En caso de que se confirme un defecto de nuestra parte, los gastos de devoluci\u00f3n y el reenv\u00edo del art\u00edculo ser\u00e1n reembolsados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de garant\u00eda y devoluciones Pol\u00edtica de devoluci\u00f3n de 14 d\u00edas Si no est\u00e1s satisfecho con tu compra en www.lunexhome.com [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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